Terms of Service

My UGC Shop (the "Service") is operated by Open Claw Assistance LLC, a Wyoming limited liability company ("we", "us"). The Service lets you generate e-commerce storefronts, product content, and promotional videos, and schedule that content to your connected social accounts. By creating an account or using the Service you agree to these Terms.

You must be at least 18 years old and able to form a binding contract. You are responsible for your account credentials and for everything done under your account. Keep your sign-in method secure; tell us immediately at support@openclawassistance.com if you suspect unauthorized access.

Storefronts you create on the Service are operated by you, the merchant. You are the seller of record for products offered through your shops. You are responsible for the accuracy of your listings, your prices, your shipping and returns promises, collecting and remitting any applicable taxes, and complying with the consumer-protection and advertising laws that apply to you, including the FTC's rules on endorsements and testimonials.

AI-generated marketing copy, testimonials, and imagery are drafts and illustrations. Review them before publishing. Do not publish claims, statistics, reviews, or endorsements that are not true for your business.

The Service uses third-party AI models to generate text, images, and video. AI output can be wrong, incomplete, or similar to output generated for others. We do not guarantee that generated content is accurate, original, or fit for a particular purpose, and we do not guarantee sales, traffic, or any other business outcome. Subject to the terms of our AI providers, we assign you our rights, if any, in content the Service generates for you.

You are responsible for every AI-generated video published from your account, whether posted by you or by the autopilot on your schedule. It is your job to know and follow the platform rules and the laws and regulations that apply where you operate, including your state's rules on AI-generated and synthetic media, disclosure requirements, and advertising law. The Service adds an "AI generated content" label to autopilot captions by default; if you disable that label in Settings, or edit a caption to remove it, compliance with any disclosure obligation is entirely yours.

Parts of the Service rely on third parties: platform billing and storefront payments run on Stripe, retail product data and order placement on our retail fulfillment provider, video and image generation on our AI media providers, social publishing on our social distribution provider, plus our authentication and hosting providers. Where you connect your own API keys or accounts, your use of those services is governed by their terms, their fees are billed to you by them, and we store your keys encrypted and use them only to act on your instructions inside the Service.

Marketplace creator compensation is separate: the responsible business pays the creator through its own payment process. Marketplace does not provide a custodial wallet or automatically send those payments.

Paid plans are billed monthly in advance through Stripe at the prices shown on our pricing page. Plan limits (shops, connected social accounts, monthly AI actions, and monthly autopilot posts) are enforced by the Service. See our Billing and Refunds page for cancellation and refund details. We may change prices with notice; changes apply from your next billing period.

When you buy a custom domain through the Service, we register it for you through our registrar partner and hold the registration on your behalf, with Open Claw Assistance LLC listed as the registrant organization and WHOIS privacy applied where available. We handle registrar compliance (such as ICANN contact verification) for domains we register this way.

The domain is yours to use: it is attached to your shop, and you may request a transfer of the registration to your own registrar account at any time at no extra charge (ICANN rules block transfers during the first 60 days after registration). A purchase covers one year of registration. Domains renew annually at the renewal price shown at purchase; we will bill or notify you before each renewal, and if renewal payment cannot be collected the domain may be allowed to expire at the end of its term. Successful registrations are non-refundable; if a registration fails after payment, we refund it automatically in full.

You agree not to use the Service to:

• sell illegal, counterfeit, recalled, or deceptive products;
• publish false advertising, fake reviews, or misleading claims;
• infringe intellectual-property, privacy, or publicity rights;
• send spam or contact people without a lawful basis;
• probe, overload, or interfere with the Service or its providers;
• resell or white-label the Service without a written agreement with us.

We may suspend or remove shops, content, or accounts that we reasonably believe violate these Terms or create risk for buyers, other users, or us.

We own the Service, its software, and its branding. You own your brand, the materials you upload, and your shops' content, and you grant us the license needed to host, display, process, and transmit them to operate the Service (for example, rendering your storefront and posting your videos to accounts you connected).

This section describes the existing member referral program, not Marketplace campaign compensation. Marketplace offers use the separately accepted campaign terms described below; a purchase cannot earn under both programs.

Members and free referral-partner accounts may share a personal referral link. When a new customer signs up through it and pays for a subscription, the referring member earns a commission on each subscription payment that customer makes during that customer's commission window: the twelve (12) calendar months beginning with the service period of the customer's first paid subscription payment. Subscription payments for service periods that begin after the window closes earn no commission, regardless of plan or billing interval; each referred customer has its own window. The commission rate is determined at the time of each payment by the referring member's standing: 10% as the base rate, or 15% while the member holds twenty-five or more referred customers with currently active subscriptions. The rate rises and falls with that active count; each commission records the rate applied and the window it fell within. Commissions accrue when a payment succeeds, clear 30 days later provided the payment was not refunded or disputed, and are then paid by transfer to the member's Stripe account connected through the Service — on the monthly payout run, or earlier at our discretion — with no minimum balance. Payments that are refunded or disputed before payout are reversed and never owed. A referral-partner account is free, grants no product features, and may subscribe at any time. Self-referrals, referrals of accounts you control, and any fraudulent, deceptive, or spam-based promotion are prohibited and void the related commissions; we may withhold or claw back commissions arising from fraud or abuse. Partners must disclose the referral relationship where they promote the Service. Commissions are marketing fees: recipients are independent parties responsible for their own taxes, and where required we (or Stripe on our behalf) collect tax details and issue applicable tax forms; payouts may be held until required tax details are on file. We may modify, suspend, or terminate the referral program prospectively at any time; commissions already cleared remain payable. The twelve-month window and no-minimum payout terms apply to commissions accruing on or after September 26, 2026.

Marketplace participation, where enabled, is limited to eligible U.S. businesses and creators aged 18 or older. A Shop or Video Studio subscription is not required merely to participate. Registration or a draft campaign does not guarantee verification, publication, selection, earnings, or payment. Available integrations and campaign requirements are shown in Marketplace.

Each campaign identifies the responsible business, qualifying activity, compensation calculation, attribution window, payment deadline, refund rules, and content rights. The business must accept its payment undertaking and the creator must accept the applicable campaign agreement before participation. Accepted terms are retained with the agreement; later edits do not retroactively change them. A free signup or trial does not earn a sales commission unless the accepted offer expressly provides a separate qualifying reward.

The named campaign business is responsible for paying the creator by the agreed deadline, including when that business is Open Claw Assistance LLC for its own offer. We record evidence and help investigate disputes, but do not hold a pool of creator funds, advance compensation, or guarantee that another business will pay. A business's payment report is not a bank or payment-provider confirmation; reported, acknowledged, disputed, and returned payments have distinct statuses. Do not use a message or statement as authority to change a payment destination.

Creators retain their content rights except for permissions they expressly grant. Affiliate participation alone does not give a business advertising, editing, likeness, exclusivity, or perpetual reuse rights. Promotions must be truthful and clearly disclose the affiliate or other material business relationship. Businesses and creators remain responsible for their applicable advertising and tax obligations.

We may pause new participation or campaigns when verification, tracking, payment, or safety requirements are not met. Ending a campaign, canceling a subscription, or closing an account does not erase valid existing payment obligations or the records needed to resolve them. Use the Marketplace dispute process or support@openclawassistance.com to report discrepancies. Applicable rights and obligations required by law are not displaced by campaign terms.

The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We are not a law firm, accountant, or business advisor.

To the fullest extent permitted by law, our total liability for all claims relating to the Service in any 12-month period is limited to the amounts you paid us for the Service in that period, and we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill.

You can cancel your subscription at any time from the Billing page and stop using the Service. We may suspend or terminate the Service or your account for breach of these Terms, legal risk, or extended non-payment. Sections that by their nature should survive termination survive it.

These Terms are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Wyoming, and you consent to their jurisdiction.

We may update these Terms as the Service evolves; material changes will be announced in the app or by email, and the "Last updated" date above will change. Questions: support@openclawassistance.com.